Walt Disney Co.’s Disney+ streaming service appeared to be hit by technical difficulties on its launch day today.
Twitter users mentioned problems accessing the service or some of its features around 7 a.m. New York time, and Downdetector.com showed 6,900 reports of problems with the service around 7:30 a.m. ET and slightly more than 7,000 later before problem reports dropped off. People mentioned problems signing up, logging in and streaming.
Downdetector.com’s map view showed problems in the U.S., parts of Canada and the Netherlands.
Some U.S. users were allowed to purchase Disney+ on their computer, but once paid for, the streaming service would not load on smart TVs or on the PlayStation app.
An error icon would appear each time, showing Mickey Mouse and his dog, Pluto, in space outfits. It would then force users to exit the service.
Once the service did load properly, some titles, such as under the Star Wars category, were unavailable; that error page was just a blank blue screen that said, “Sorry something went wrong. Please try again later.”
Would-be users vented their frustrations via social media.
Disney issued a self-aggrandizing apology via Twitter:
The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.
— Disney+ Help (@DisneyPlusHelp) November 12, 2019
Via THR reporting.